Efficient Implementation
Supporting users during a system rollout takes time. There is a lot to handle alongside other tasks. A successful implementation means aligning processes and tools, providing training to help users become familiar with functionalities and actively supporting users during the early stages of adoption.
At Noventia, we meet this need with enhanced support, which we call Hypercare. We believe it’s essential that our clients feel confident reaching out to their Account Managers any time they need help using the system or expert advice—for example, when handling RFQs or auctions.
We want to ensure that every user gets the help they need as quickly as possible. ”The Hypercare service ensures easy and fast access to user support.” says Iina Nortunen, Key Account Manager
What Is Hypercare?
Standard support for main users is always included in our tool pricing. Hypercare however is an additional service that covers broader support for all other users across theorganization. This ensures that the company gets the maximum ossible benefit from the tools right from the start. Noventia Account Managers train users either centrally or case by case.
Hypercare is both cost-effective and flexible. With a small additional cost the company gains significant amount of support and expertise. At the same time, this additional support naturally frees up the customer’s internal main users, since questions can be directed to Noventia experts.
What Our Clients Are Saying
Hypercare support has been extremely helpful in many successful implementations. Here’s some feedback we’ve received:
It saves an enormous amount of my own time when users can contact Noventia directly, and there’s someone who uses Noventia tools every day supporting our team."
“With Noventia, you always get expert support in using the system.”
Iina Nortunen
Key Account Manager, Noventia Oy
iina.nortunen@citrus.fi
